Your Load
Our Process Makes the Difference

USA Truck Brokers is dedicated to ensure your load is delivered in the most efficient, secured way possible. This means we go the extra mile to find the best equipment, driver, route and storage resources to meet your specific needs. USA Truck Brokers implements a four-step process to make sure the journey is as efficient as possible and the end destination is met with no issues.

1. Qualify only Superior Carriers
USA Truck Brokers has a rigorous selection to hand-pick our carriers. In order to meet our standard of excellence, all carriers must meet the following criteria:

  • Been in business for at least 1 year with clean record of practice
  • Updated equipment that is 5 years old or less
  • Carry a minimum of $100,000 in cargo insurance
  • Carry a minimum of $1,000,000 in auto liability insurance
  • Continuously receive at least “Satisfactory” safety rating from the FMCSA
  • Have central dispatch with 24-hour availability
  • Provide USA Truck Brokers with direct contact to drivers via mobile phone, pager and/or satellite system
  • Willingly sign Broker/Carrier Contract and uphold all conditions and regulations
While we have a trusting relationship with all our carriers, we find it our responsibility to constantly monitor each carrier’s authority, insurance, safety rating and supplemental licenses – especially for hazardous materials hauling. If any of these requirements have lapsed, we immediately ensure that all documentation becomes up-to-date before that specific carrier is allowed to enter your facility. Furthermore, carriers that receive three service failure notices in a twelve-month period are removed from the USA Truck Brokers system. We log service failures for situations such as missed pickups, late deliveries, last minute fall off, repeated equipment failures, or other service-related issues, which might negatively affect the shipment.

2. Secure the Right Equipment
With access to countless vans and reefers, USA Truck Broker works with you to find the best equipment match for your needs at a competitive rate. Selection of the right carrier is critical to the success of every load. To that end each employee thoroughly qualifies a carrier prior to tendering the load to the carrier.

Once all information has been properly verified, we send a binding rate confirmation to the carrier specifying the load’s requirements to reduce any misunderstanding. This confirmation must be signed and returned to us prior to the carrier’s driver being dispatched.

3. Communicate Throughout the Trip
Each driver is required to contact USA Truck Brokers for dispatch. We verify that the driver has the sufficient time and equipment to meet all the requirements for the load. We provide the driver with all the necessary information to pick up the load, including but not limited to directions to loading facilities and pickup numbers.

Once the driver is loaded at the shipper, he/she must call in to us to verify that there were no problems with the process and confirm the receipt of the correct bills, product, etc. They are also provided with 24-hour emergency telephone numbers through which they may contact the Logistics Account Manager or Expediter in the event that there is a problem with the load in transit. In many cases, our carriers have a GPS tracking service that provides USA Truck Brokers with a direct link to track the location of the vehicle during the trip. USA Truck Brokers provides this link to our clients so they can track their load at their convenience and comfort.

Communication is the key, and drivers are required to check with USA Truck Brokers no later than 10:00 AM Central Standard Time each day so we may monitor the progress of the load. In the event that there are any issues, the Logistics Account Managers proactively respond and notify the customer if the issue will result in a delay of delivery.

4. Confirm Delivery and Satisfaction
Our job is not complete until we verify with the receiver that your product has arrived in good condition. If there are any overages, shortages, or damages to your product, the Logistics Account Manager will immediately contact you to discuss what the best course of action is for the situation. It is also important that we follow-up with you after the job is completed to learn about your experience and how we met your expectations. We greatly value constructive feedback and always look to improve our already superior services.

FAQ
 
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